TEKAPO ADVENTURES policy concerning Covid 19 restriction levels in 2021-22 Season
Tekapo Adventures is following all guidelines, restrictions and recommendations as defined by the New Zealand government in relation to Covid-19. Click here to view the alert level system
We are able to operate under the alert level 1 & 2. If the region we operate in, or the region you reside in, goes into Level 3 or above, affecting your departure date, the cancellation policy below will apply.
Cancellations, Transfers and Refunds due to Covid restriction levels in New Zealand.
Level 1 & 2: our normal terms and conditions apply, including the cancellation policy will apply to all booked on a tour.
Level 3 +: If you are living in a region that goes into level 3 and your departure date is within the lockdown period, you can transfer your hike to another date in the season subject to availability, or to the 2022-23 season, or you can receive a full refund.
Please note: This refund/cancellation option is only valid for those who live within the restricted region, it does not extend to others in your party/group who are still able to travel.
If the region we operate in or the country as a whole is moved to Level 3 or above – we will have to cease operation and all hikers affected by the closure will be offered a transfer to another date in the season (subject to availability), the following season or a refund.
If you are hiking on a tour with us and should an immediate move to level three be imposed, your refund will be determined by the amount of time you have spent on the tour, a full refund will not be issued.
Cancellations, Transfers and Refunds due to Covid restrictions on Quarantine-Free travel between Australia and New Zealand.
The New Zealand government has instigated a ‘traffic light’ system for responding to covid related travel and how a covid case in Australia would be managed. We will be using this system as a guideline for this policy.
If the New Zealand government puts a pause or suspend notice on flights coming from the state in which you reside and your flight and/or departure date is within that period, you can transfer your hike to another date in the season if the restriction is lifted (subject to availability) or to the 2022-23 season, or you can receive a full refund.
If a travel restriction or lockdown is imposed by the State in which you reside and your flight and/or departure date is within that period, you can transfer your walk to another date in the season if the restriction is lifted or to the 2022-23 season, or you can receive a full refund.
